FAQ

FAQ

System Design

Please download PDF files for each step.

Step 1 : Select Monorail

Step 2 : Select Connector

Step 3 : Select Monorail Support

Step 4 : Select Power Feed

Step 1 : Select Monorail

Step 2 : Select Connector

Step 3 : Select Monorail Support

Step 4 : Select Power Feed

Please download PDF files for each step.

Step 1 : Select P-Track

Step 2 : Select Connector

Step 3 : Select P-Track Support

Step 4 : Select Power Feed

Step 1 : Select P-Track

Step 2 : Select Connector

Step 3 : Select P-Track Support

Step 4 : Select Power Feed

Please download PDF files for each step.

Step 1 : Select FIT

Step 2 : Select Connector

Step 3 : Select FIT Support

Step 1 : Select FIT

Step 2 : Select Connector

Step 3 : Select FIT Support

Please download PDF files for each step.

Step 1 : Select FIT II

Step 2 : Select Connector

Step 3 : Select FIT II Support

Step 4 : Select Power Feed

Step 1 : Select FIT II

Step 2 : Select Connector

Step 3 : Select FIT II Support

Step 4 : Select Power Feed

Please download PDF files for each step.

Step 1 : Select FIT II

Step 2 : Select Connector

Step 3 : Select Cable Support

Step 4 : Select Power Feed

Step 1 : Select FIT II

Step 2 : Select Connector

Step 3 : Select Cable Support

Step 4 : Select Power Feed

Please download PDF files for each step.

Step 1 : Monopoint/Multipoint

Step 2 : Multipoint Fixture

Step 1 : Monopoint/Multipoint

Step 2 : Multipoint Fixture

Please download PDF files for each step.

Step 1 : Aluminum Minirail

Step 1 : Aluminum Minirail

Step 2 : Transparent Minirail

Installation System

Please download PDF file.

Monorail System For LED

Monorail System For Halogen

Monorail System

Please download PDF file.

P-Track System

P-Track System

Please download PDF file.

FIT I System For LED

FIT I System For Halogen

FIT I System

Please download PDF file.

FIT II System For LED

FIT II System For Halogen

FIT II System

Please download PDF file.

Cable System For LED

Cable System For Halogen

Cable System

Please download PDF files.

P1 – P4

P5

E1 – E2

E3 CF

P1 – P4

P5

E1 – E2

E3 CF

E3 LED

E5

E5

E6

E3 LED

E5

E5

E6

Please download PDF files.

M1 – M4

M3 – M5

M6 – M7

M1 – M4

M3 – M5

M6 – M7

Please download PDF files for each step.

Aluminum Minirail

Transparent Minirail

Aluminum Minirail

Transparent Minirail

Please download PDF files.

Interchangeable Trim

Techno Trim

Rough-In Trim RE-ICH

Rough-In Trim RE-NCH

Interchangeable Trim

Techno Trim

Rough-In Trim RE-ICH

Rough-In Trim RE-NCH

Rough-In Trim RE-RMH

Miniature Die Cast Trim

Miniature Techno Trim & Glam Trim

Rough-In Trim RE-RMH

Miniature Die Cast Trim

Miniature Techno Trim & Glam Trim

System Troubleshooting

Please download PDF file.

FIT Adapter Assembly

FIT Adapter Assembly

Please download PDF file.

Crossbar Assembly

Crossbar Assembly

Please download PDF file.

Monorail Adapter Assembly

Monorail Adapter Assembly

  • If an electronic transformer used, you must use “Fluke 87 III True RMS Multimeter” tester. Please refer to the “Transformers” section
  • Open circuit before connecting to lighting system: 11.9V to 12.6V
  • Lighting system w/lamps loaded after 60 minutes: 11.3V to 11.7V; 80 to 90 degree F
  • The power feed to the lighting system should be warm to the touch. If it is hot, excess heat will build up and may cause the power feed to lose contact and damage fixtures.
  • It is important to control Prima Lighting systems from the individual dedicated switches and/or suitable dimmers.
  • To ensure a safe environment for system maintenance, do not mix circuits with other lighting systems such as fluorescent fixtures. Do not toggle the power from the breakers in the main electrical panel.
  • Check transformer “installation instructions” to make sure the transformer is correctly wired and positioned in an area where ventilation is good and temperature does not exceed 104 degrees.
  • If a dimmer is used, be sure it is compatible with the transformer. Bypass the dimmer to see if it will eliminate the problem.
  • Be sure not to overload the system. Maximum wattage of the fixtures should not exceed the transformer capacity. Please refer to “maximum load requirements”.
  • Make sure the proper secondary wire is used. For a 300 watt circuit, use THHN stranded 10 gauge wire. 12 gauge wire is only rated for 20 amps or 240 watts at 12 volt. If the run is long, it might be wise to use 8 gauge wire to ensure proper voltage at the fixture. Please refer to “Voltage Drop Chart” for the secondary wire length.
  • Turn off power to system and check all connection points including wires inside the transformer, power feed, connector, fixture adapter and lamp. Make sure all connections are secure and there is no short.
  • Turn off the system’s power and check all connection points including wires inside the transformer, power feed, connector, fixture adapter and lamp. Make sure all connections are secure and that there is no short.
  • The lighting system will shut down when there is a short. Make sure no element is coming in contact with any other metal surface and that each element is installed properly.
  • Remove all lighting fixtures on the same circuit and reset the breaker. Re-install one fixture at a time. Turn on the power after one fixture installation is complete. Turn off the power and repeat the step until the short fixture is found.
  • Verify the compatibility of the fixture socket and the lamp type used.
  • Do not try to prod or tap the system in attempts to “fix” problem.
  • Turn off the system’s power and check all connection points including wires inside the transformer, power feed, connector, fixture adapter and lamp. Make sure all connections are secure and that there is no short.
  • The lighting system will shut down when there is a short. Make sure no element is coming in contact with any other metal surface and that each element is installed properly.
  • Remove all lighting fixtures on the same circuit and reset the breaker. Re-install one fixture at a time. Turn on the power after one fixture installation is complete. Turn off the power and repeat the step until the short fixture is found.
Transformers Troubleshooting
  • Minimum load : Requirements for electronic transformer are as follows:
    Transformer Mininum Load w/o Dimmer Mininum Load w/ Dimmer
    37-60-12 10W 20W
    37-075-12 10W 20W
    37-151-12 50W 50W
    37-303-12 50W 50W
    37-LED10-12 1W 1W
    37-LED25-12 1W 1W
  • Maximum load : Recommend use up to 85%. While all Prima magnetic transformers can be loaded 100%, when dealing with halogen bulbs, we often see an actual load of up to 5% more than the calculated load. In addition, the wire, connectors, ambient temperature, etc. are all variables that may affect the total load on the secondary circuit.
  • Check transformer “installation instructions” to make sure the transformer is correctly wired and positioned in an area where ventilation is good and temperature does not exceed 104 degrees.
  • If a dimmer is used, be sure it is compatible with the transformer. Bypass the dimmer to see if it will eliminate the problem.
  • Be sure not to overload the system. Maximum wattage of the fixtures should not exceed the transformer capacity. Please refer to “maximum load requirements”.
  • Make sure proper secondary wire is used. For a 300 watt circuit, use THHN stranded 10 gauge wire. 12 gauge wire is only rated for 20 amps or 240 watts at 12 volt. If the run is long, it might be wise to use 8 gauge wire to insure proper voltage at the fixture. Please refer to “Voltage Drop Chart” for the secondary wire length.
  • Turn off the system’s power and check all connection points including wires inside the transformer, power feed, connector, fixture adapter and lamp. Make sure all connections are secure and that there is no short.
  • If the breaker is still tripping, remove all lighting elements and reset the breaker. Re-install one element at a time and check if the system works to find the defective elements.
  • It is normal to hear a slight humming or buzzing from magnetic transformers.
  • If the humming or buzzing is loud and a dimmer is used, check if the dimmer is compatible with the transformer. Bypass the dimmer to see if it will eliminate the problem.
  • Make sure the proper secondary wire is used. For a 300 watt circuit, use THHN stranded 10 gauge wire. 12 gauge wire is only rated for 20 amps or 240 watts at 12 volt. Please refer to “Voltage Drop Chart” for the secondary wire length.
  • If it is a remote magnetic transformer, be sure it is placed with the breakers facing down.
  • If a surface mounted transformer is used, check if the plastic insulator is in position and the metal plate is secured tightly to avoid buzzing.
  • To test electronic transformers, a “Fluke 87 III True RMS Multimeter” tester must be used due to high frequency. Other testers may give an inaccurate reading because they might not be able to detect the high frequency. We recommend using a lamp to test directly to transformer blue leads to confirm if the transformer is still operational.
  • If a surface mounted transformer is used, it has internal reset-able protection. Auto heat regulation automatically acts as overload protection. Auto-reset thermal cut-off when temperature is too high.
  • If a remote magnetic transformer is used, check the connections inside the transformer and see if a proper wire nut has been used. The breaker maybe damaged due to non-compatible dimmer, improper secondary wire, reset too quickly, or excessive heat from arching.
  • A multi-tap transformer is one that has several voltages on the secondary side, usually at 12, 13, and 14 volts.
  • For a 12 volt system, always wire with the 12 volt tap first. If the transformer is placed far away from the lighting system and the correct wire (10 gauge minimum) has been used, use the 13 volt tap when the voltage at the lighting system is 10.5 volts or below.

Please download PDF file.

Voltage Drop Chart (Halogen)

Voltage Drop Chart (LED)

Voltage Drop Chart

Lamp Troubleshooting
  • We include lamps for each fixture if our transformer is used with our lighting systems, as they have been tested to work with our products.
  • The complimentary lamps provided are of top quality and are well-known name brands. We normally send 10W LED MR16 or halogen 50W MR16 for spotlights and 4W-7W LED Module or 50W Xelogen G6.35 lamp for pendants, unless otherwise specified in the catalog or requested (specific lamp type or wattage) per order.
  • Most complimentary lamps provided have a lamp life of 10,000 hours.
  • Because our lamps are complimentary, we will not offer free replacements, nor will we issue any credit for lamps. However, customers may purchase lamps and receive standard lamp warranty.
  • Check the compatibility of the fixture socket type and the lamp used.
  • Check if lamp wattage is correct.
  • Some Prima fixtures are designed in such dimensions that may or may not accept some other manufacturers’ lamps. For example, Mercury and Nova won’t take GE lamps.
  • We recommend to purchasing the same lamp type from us when replacements are needed.
  • Our MR16 lamp has a slot for the fixture clip to hold.
  • Because low voltage systems produce high heat, the system must be turned off prior to performing any maintenance on the system.
  • Verify the compatibility of fixture socket and the lamp type used. Check for the correct wattage.
  • If a lamp fails at any time, it should be replaced immediately to prevent further damage to other lamps in the system by extra voltage.