HI, HOW CAN WE HELP YOU ?/

System Design

How do I design Monorail System?

How do I design P-Track System?

How do I design FIT I System?

How do I design FIT II System?

How do I design Cable System?

How do I design Monopoint or Multipoint Canopy?

Please download PDF files.

How do I design Minirail System?

Please download PDF files.

Installation System

How do I install Monorail System ?

Please download PDF file.

How do I install P-Track System ?

Please download PDF file.

How do I install FIT I System ?

Please download PDF file.

How do I install FIT II System ?

Please download PDF file.

How do I install Cable System ?

Please download PDF file.

How do I install Monopoint ?

How do I install Multipoint ?

Please download PDF files.

How do I install Minirail ?

Please download PDF files.

System Troubleshooting

How to assemble FIT adapter ?

Please download PDF file.

How to assemble Cable Adapter ?

Please download PDF file.

How to assemble Monorail Adapter ?

Please download PDF file.

What is the reasonable voltage reading and ideal temperature on power feed ?

        • If an electronic transformer used, you must use “Fluke 87 III True RMS Multimeter” tester. Please refer to the “Transformers” section
        • Open circuit before connecting to lighting system: 11.9V to 12.6V
        • Lighting system w/lamps loaded after 60 minutes: 11.3V to 11.7V; 80 to 90 degree F
        • The power feed to the lighting system should be warm to the touch. If it is hot, excess heat will build up and may cause the power feed to lose contact and damage fixtures.

Do we have to use a dedicated line for Prima’s low voltage systems ?

        • It is important to control Prima Lighting systems from the individual dedicated switches and/or suitable dimmers.
        • To ensure a safe environment for system maintenance, do not mix circuits with other lighting systems such as fluorescent fixtures. Do not toggle the power from the breakers in the main electrical panel.

Why is a section of the system (or the whole system) not working?

        • Check transformer “installation instructions” to make sure the transformer is correctly wired and positioned in an area where ventilation is good and temperature does not exceed 104 degrees.
        • If a dimmer is used, be sure it is compatible with the transformer. Bypass the dimmer to see if it will eliminate the problem.
        • Be sure not to overload the system. Maximum wattage of the fixtures should not exceed the transformer capacity. Please refer to “maximum load requirements”.
        • Make sure the proper secondary wire is used. For a 300 watt circuit, use THHN stranded 10 gauge wire. 12 gauge wire is only rated for 20 amps or 240 watts at 12 volt. If the run is long, it might be wise to use 8 gauge wire to ensure proper voltage at the fixture. Please refer to “Voltage Drop Chart” for the secondary wire length.
        • Turn off power to system and check all connection points including wires inside the transformer, power feed, connector, fixture adapter and lamp. Make sure all connections are secure and there is no short.
        • Turn off the system’s power and check all connection points including wires inside the transformer, power feed, connector, fixture adapter and lamp. Make sure all connections are secure and that there is no short.
        • The lighting system will shut down when there is a short. Make sure no element is coming in contact with any other metal surface and that each element is installed properly.
        • Remove all lighting fixtures on the same circuit and reset the breaker. Re-install one fixture at a time. Turn on the power after one fixture installation is complete. Turn off the power and repeat the step until the short fixture is found.

Why are some of my fixtures flickering or not working ?

        • Verify the compatibility of the fixture socket and the lamp type used.
        • Do not try to prod or tap the system in attempts to “fix” problem.
        • Turn off the system’s power and check all connection points including wires inside the transformer, power feed, connector, fixture adapter and lamp. Make sure all connections are secure and that there is no short.
        • The lighting system will shut down when there is a short. Make sure no element is coming in contact with any other metal surface and that each element is installed properly.
        • Remove all lighting fixtures on the same circuit and reset the breaker. Re-install one fixture at a time. Turn on the power after one fixture installation is complete. Turn off the power and repeat the step until the short fixture is found.

Transformers Troubleshooting

What is the minimum & maximum load requirements ?

  • Minimum load : Requirements for electronic transformer are as follows:
    Transformer Mininum Load w/o Dimmer Mininum Load w/ Dimmer
    37-60-12 10W 20W
    37-075-12 10W 20W
    37-151-12> 50W 50W
    37-303-12 50W 50W
    37-LED10-12 1W 1W
    37-LED25-12 1W 1W
  • Maximum load : Recommend use up to 85%. While all Prima magnetic transformers can be loaded 100%, when dealing with halogen bulbs, we often see an actual load of up to 5% more than the calculated load. In addition, the wire, connectors, ambient temperature, etc. are all variables that may affect the total load on the secondary circuit.

Why is the transformer constantly tripping ?

  • Check transformer “installation instructions” to make sure the transformer is correctly wired and positioned in an area where ventilation is good and temperature does not exceed 104 degrees.
  • If a dimmer is used, be sure it is compatible with the transformer. Bypass the dimmer to see if it will eliminate the problem.
  • Be sure not to overload the system. Maximum wattage of the fixtures should not exceed the transformer capacity. Please refer to “maximum load requirements”.
  • Make sure proper secondary wire is used. For a 300 watt circuit, use THHN stranded 10 gauge wire. 12 gauge wire is only rated for 20 amps or 240 watts at 12 volt. If the run is long, it might be wise to use 8 gauge wire to insure proper voltage at the fixture. Please refer to “Voltage Drop Chart” for the secondary wire length.
  • Turn off the system’s power and check all connection points including wires inside the transformer, power feed, connector, fixture adapter and lamp. Make sure all connections are secure and that there is no short.
  • If the breaker is still tripping, remove all lighting elements and reset the breaker. Re-install one element at a time and check if the system works to find the defective elements.

Why is the transformer humming or buzzing ?

  • It is normal to hear a slight humming or buzzing from magnetic transformers.
  • If the humming or buzzing is loud and a dimmer is used, check if the dimmer is compatible with the transformer. Bypass the dimmer to see if it will eliminate the problem.
  • Make sure the proper secondary wire is used. For a 300 watt circuit, use THHN stranded 10 gauge wire. 12 gauge wire is only rated for 20 amps or 240 watts at 12 volt. Please refer to “Voltage Drop Chart” for the secondary wire length.
  • If it is a remote magnetic transformer, be sure it is placed with the breakers facing down.
  • If a surface mounted transformer is used, check if the plastic insulator is in position and the metal plate is secured tightly to avoid buzzing.

Is my transformer defective ? Why can't I get a voltage reading ?

  • To test electronic transformers, a “Fluke 87 III True RMS Multimeter” tester must be used due to high frequency. Other testers may give an inaccurate reading because they might not be able to detect the high frequency. We recommend using a lamp to test directly to transformer blue leads to confirm if the transformer is still operational.
  • If a surface mounted transformer is used, it has internal reset-able protection. Auto heat regulation automatically acts as overload protection. Auto-reset thermal cut-off when temperature is too high.
  • If a remote magnetic transformer is used, check the connections inside the transformer and see if a proper wire nut has been used. The breaker maybe damaged due to non-compatible dimmer, improper secondary wire, reset too quickly, or excessive heat from arching.

What is a multi-tap transformer ?

  • A multi-tap transformer is one that has several voltages on the secondary side, usually at 12, 13, and 14 volts.
  • For a 12 volt system, always wire with the 12 volt tap first. If the transformer is placed far away from the lighting system and the correct wire (10 gauge minimum) has been used, use the 13 volt tap when the voltage at the lighting system is 10.5 volts or below.

If I use one of your magnetic transformers, how far can I put the transformer from the fixture or lamps that I want to power ?

Please download PDF file.

Lamp Troubleshooting

Does Prima Lighting provide complimentary lamps ?

  • We include lamps for each fixture if our transformer is used with our lighting systems, as they have been tested to work with our products.
  • The complimentary lamps provided are of top quality and are well-known name brands. We normally send 50W MR16 for spotlights and 50W Xelogen G6.35 lamp for pendants, unless otherwise specified in the catalog or requested (specific lamp type or wattage) per order.
  • Most complimentary lamps provided have a lamp life of 10,000 hours.
  • Because our lamps are complimentary, we will not offer free replacements, nor will we issue any credit for lamps. However, customers may purchase lamps and receive standard lamp warranty.

Why does the lamp not fit the socket ?

  • Check the compatibility of the fixture socket type and the lamp used.
  • Check if lamp wattage is correct.
  • Some Prima fixtures are designed in such dimensions that may or may not accept some other manufacturers’ lamps.For example, Mercury and Nova won’t take GE lamps.
  • We recommend to purchasing the same lamp type from us when replacements are needed.
  • Our MR16 lamp has a slot for the fixture clip to hold.

Why do the lamps keep going out ?

  • Because low voltage systems produce high heat, the system must be turned off prior to performing any maintenance on the system.
  • Verify the compatibility of fixture socket and the lamp type used. Check for the correct wattage.
  • If a lamp fails at any time, it should be replaced immediately to prevent further damage to other lamps in the system by extra voltage.